ServiceTitan's status right now
- Site PerformanceWorking
- Core Product FeaturesWorking
- Basic Phone IntegrationWorking
- Phones ProWorking
- Contact Center ProWorking
- Dispatch ProWorking
- Field ProWorking
- Fleet ProWorking
- Marketing ProWorking
- Pricebook ProWorking
- Scheduling ProWorking
- Enterprise HubWorking
- Schedule EngineWorking
- Servant SystemsWorking
As of Oct 30, 2026, 11:31 a.m. New York time, when this page was built.
ServiceTitan's status page lists dozens of parts under its product names. To keep this readable we show the product groups and standalone products, such as "Core Product Features", "Field Pro", "Dispatch Pro", "Phones Pro" and "Marketing Pro"; the full breakdown, with a subscribe option for incident posts, is on status.servicetitan.com.
If ServiceTitan is down: what the Field app still does
ServiceTitan's help center describes what the Field mobile app does without a connection. It writes this for a phone with no signal; it doesn't say whether the app behaves the same way when ServiceTitan's own servers are the problem.
- Core job work saves on the phone. Job status updates, time tracking, notes, customer signatures, photos and media work offline and sync automatically when connectivity returns, with no manual step. Estimates mostly work offline; viewing upgrade options needs a connection.
- Open the job first. ServiceTitan says to open the job (or work order) while still online so equipment history, project details and other data are cached on the phone.
- Payments are held. Keyed-in cards, checks, ACH and cash can be collected offline, and ServiceTitan says offline payments are held securely and processed on reconnect. Card swipe and Tap to Pay need a connection.
- Needs a connection: purchase orders, inventory availability checks, customer financing, and viewing or signing contracts. (ServiceTitan Field Mobile App offline capabilities, updated Oct 29, 2026, read Oct 30, 2026)
Is it ServiceTitan, or is it you?
ServiceTitan's status page lists problems ServiceTitan has confirmed, not every slow login. If every line above says Working and ServiceTitan still won't load, open another website to check your own connection, then try the other way in: the website on a computer if the Field app fails, or the app if the website fails. ServiceTitan reports its Field Pro product and its core features separately, so one can be flagged while the other works.
Every incident ServiceTitan has posted since Jun 16, 2025
ServiceTitan's status page lists its last 50 incidents from Jun 16, 2025 to Oct 30, 2026. Each row is as ServiceTitan posted it: its title, its own impact label (none, minor, major or critical), and what it said was affected. "How long" runs from ServiceTitan's first post to the post marking it resolved. Times are New York time.
| Started | What ServiceTitan posted | ServiceTitan's label | How long | Affected |
|---|---|---|---|---|
| Oct 26, 2026 3:13 p.m. | [Reporting] Service Availability Issue | none | 38 min | Reporting |
| Oct 14, 2026 2:07 p.m. | [CCPro] 3rd Party Service Availability Issue | none | 1 h 41 min | Telephony Platform: Inbound Calling |
| Oct 9, 2026 8:28 p.m. | Enterprise Hub/Login Issues | major | 1 h 10 min | Office, Telephony Platform: Inbound Calling, Telephony Platform: Outbound Calling, Telephony Platform: Call Queues, Carrier Networks: Local Numbers, Carrier Networks: Toll Free Numbers, Phones Infrastructure: Softphone, Phones Infrastructure: Mobile Application, Login Platform Integrations, Contact Center Web Application, Virtual Voice Agents, Enterprise Hub |
| Sep 18, 2026 4:00 a.m. | Contact Center Pro Issue: Cannot Access the Application | critical | 1 h 59 min | Contact Center Web Application |
| Sep 8, 2026 11:54 a.m. | [Fleet Pro] Service Availability Issue | none | 1 h 35 min | Fleet Pro – Application, Field Pro |
| Sep 1, 2026 1:02 p.m. | [Phones Pro] 3rd Party Service Availability Issue | none | 3 h 28 min | Telephony Platform: Inbound Calling, Telephony Platform: Outbound Calling |
| Aug 19, 2026 2:39 p.m. | [Voice Agents] 3rd Party Service Availability Issue | none | 1 h 45 min | Virtual Voice Agents |
| Aug 10, 2026 11:38 p.m. | Outbound Calls: Downstream Provider Service Availability Issue | major | 7 h 47 min | Telephony Platform: Outbound Calling, Telephony Platform: Outbound Calling |
| Jul 27, 2026 1:37 p.m. | CCPRO Service Availability Issue | none | 1 h 45 min | Telephony Platform: Inbound Calling |
| Jul 27, 2026 8:45 a.m. | Service Availability Issue | critical | 50 min | Office |
| Jun 30, 2026 7:53 p.m. | Call Bubble Issues | minor | 28 min | Office |
| May 29, 2026 1:56 a.m. | Office Application Service Availability Issue | critical | 15 h 47 min | Office |
Older incidents (38)
| Started | What ServiceTitan posted | ServiceTitan's label | How long | Affected |
|---|---|---|---|---|
| May 27, 2026 2:11 p.m. | Errors Accessing ServiceTitan | major | 49 min | Office |
| May 21, 2026 10:55 a.m. | Voice Agent Outage | none | 3 h 47 min | Virtual Voice Agents |
| May 12, 2026 11:50 a.m. | 3rd Party Issue: Virtual Voice Agents | none | 1 h 57 min | Virtual Voice Agents |
| May 11, 2026 12:55 p.m. | CCPro 3rd Party Issue | none | 3 h 44 min | Telephony Platform: Inbound Calling |
| Apr 23, 2026 2:04 p.m. | Service Availability Issue | none | 3 h 16 min | Job Booking, Payment Processing - Fintech, Dispatch, Accounting, CRM, Estimates, Help Widget, Inventory, Marketing, Memberships, Payroll, Pricebook, Reporting, TitanAdvisor, Training Site Performance, Other |
| Apr 17, 2026 3:53 p.m. | Contact Center Pro - 3rd Party Service Availability Issue | minor | 29 min | Telephony Platform: Inbound Calling |
| Mar 20, 2026 10:28 a.m. | Virtual Voice Agents Performance Degradation | major | 57 min | Virtual Voice Agents |
| Mar 10, 2026 10:39 a.m. | Phones Pro - Intermittent Issues | major | 2 h 10 min | Telephony Platform: Inbound Calling, Telephony Platform: Outbound Calling |
| Mar 2, 2026 9:15 a.m. | SmartWare (CLEO) Service Disruption: Login Issues and Timeout Errors | major | 0 min | |
| Feb 26, 2026 4:03 p.m. | Performance Issues | minor | 1 h 54 min | Office, Mobile App |
| Feb 25, 2026 10:54 a.m. | Contact Center Pro Issues | none | 1 h 12 min | Telephony Platform: Inbound Calling, Telephony Platform: Outbound Calling, Telephony Platform: Call Queues |
| Feb 24, 2026 4:05 p.m. | Job Booking Issue | major | 1 h 19 min | Job Booking |
| Jan 22, 2026 9:34 a.m. | ServiceTitan Slowness Issues | critical | 1 h 7 min | Office |
| Jan 21, 2026 11:13 a.m. | Phones Pro Outbound Call Issues - Bandwidth Incident | minor | 8 h 26 min | Telephony Platform: Outbound Calling |
| Jan 10, 2026 1:13 p.m. | Performance Issues | major | 2 h 52 min | Office |
| Jan 5, 2026 9:35 a.m. | Contact Center Pro Issues | critical | 4 h 40 min | Telephony Platform: Inbound Calling, Telephony Platform: Outbound Calling, Telephony Platform: Call Queues, Virtual Voice Agents |
| Dec 9, 2025 1:18 p.m. | Phones Pro Issues | minor | 35 min | Telephony Platform: Inbound Calling, Telephony Platform: Outbound Calling |
| Dec 9, 2025 11:00 a.m. | Third-Party Disruption Causing Outbound Call Failures | major | 0 min | |
| Nov 18, 2025 9:01 a.m. | Schedule Engine and Contact Center Pro Voice Assistant - Intermittent Slowness | minor | 4 h 23 min | Virtual Voice Agents, Schedule Engine |
| Nov 10, 2025 4:15 p.m. | Delayed Call Bubbles | none | 2 h 17 min | Other |
| Nov 5, 2025 1:34 p.m. | CC Pro Service Interruption | critical | 33 min | Telephony Platform: Inbound Calling, Telephony Platform: Outbound Calling, Telephony Platform: Call Queues, Carrier Networks: Local Numbers, Carrier Networks: Toll Free Numbers, Phones Infrastructure: Mobile Application, Login Platform Integrations, Contact Center Web Application, Virtual Voice Agents |
| Oct 29, 2025 12:16 p.m. | Contact Center Pro - Loading Issues | major | 2 h 47 min | Contact Center Web Application |
| Oct 20, 2025 12:26 p.m. | Contact Center Pro - Intermittent issues affecting Voice Agent calls | none | 2 h 42 min | Virtual Voice Agents |
| Sep 26, 2025 5:47 p.m. | Payment Processing Issues | major | 3 h 5 min | Payment Processing - Fintech |
| Sep 10, 2025 4:32 p.m. | Intermittent Inbound SMS Failures | minor | 5 h 50 min | Messaging: SMS Inbound |
| Sep 3, 2025 11:03 a.m. | Inbound SMS - Delays in processing | minor | 4 h 42 min | Messaging: SMS Inbound |
| Sep 3, 2025 12:01 p.m. | Investigation of multiple components | none | 3 h 12 min | Office, Messaging: SMS Inbound, Estimates, Other |
| Sep 3, 2025 12:00 p.m. | Enterprise Hub - Login and Performance Issues | none | 0 min | |
| Sep 2, 2025 1:04 p.m. | Third Party CDN Issues causing ServiceTitan Performance Issues | minor | 3 h 37 min | Office |
| Aug 21, 2025 2:57 p.m. | Contact Center Pro Issues | minor | 1 h 14 min | Contact Center Web Application |
| Aug 20, 2025 9:45 a.m. | Contact Center Pro Issues | none | 0 min | |
| Aug 18, 2025 7:08 p.m. | Contact Center Pro Issues | none | 55 min | Contact Center Web Application |
| Aug 12, 2025 6:08 p.m. | Contact Center Pro Issues | critical | 3 h 22 min | Contact Center Web Application |
| Jul 30, 2025 3:26 p.m. | Performance Issues | none | 4 h 52 min | Office |
| Jul 22, 2025 4:21 p.m. | Performance Issues | minor | 1 h 2 min | Office |
| Jul 17, 2025 12:16 p.m. | Login Issues - Some Tenants May Be Unable to Login | major | 1 h 3 min | Office |
| Jun 18, 2025 1:56 p.m. | Enterprise Hub Login Issues | major | 51 min | Enterprise Hub |
| Jun 16, 2025 2:29 a.m. | Performance Issues | critical | 12 min | Office |